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Age Verification

All vape products on eCigs-Direct can only be purchased by people over the age of 18, we verify the age of all new customers. More information is available in our terms and conditions and privacy policy.

How do we verify your age? 

Age verification is completed by 1account, which is an industry-recognised third-party system. The system runs independent checks from the most reliable data sources to verify you are 18 or over. These checks may include your credit record, mobile phone number, the UK electoral roll, and/or the UK birth register.

Most checks are passed instantly.

How does it work?

On completion of your order you will be redirected within eCigs-Direct to verify your age with 1account. The information you have used to place your order will be used to verify your age in some cases you will be asked for your date of birth. 

What happens if you cannot be verified?

On the rare occasion we cannot automatically verify your age, we will ask you send to us a copy of your official ID along with a selfie and your order number.  

Please note we don’t keep copies of your ID.

Until this has been completed we cannot send your order, eCigs-Direct is not responsible for any delays this may cause.  If you are unable provide this a refund will be made and your account will be closed with eCigs-Direct.

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