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Terms & Conditions

Terms & Conditions

  • You must be over 18 years old to buy from this website.
  • Age checks are required and we may request your ID at the point of checkout or on delivery if we cannot verify this. 
  • aim to supply your product the working day after receipt of payment.
  • That is not always possible but we currently have that ability on 98% of all orders placed in the last 2 months.
  • Once products are purchased they should only be used in accordance with the manufacturer's instructions and guidelines.
  • It is the responsibility of the customer to enter the correct delivery details at the time of ordering. If details are entered incorrectly and delivered to the wrong address, we are under no obligation to issue a refund or send replacement goods. If you notice you have entered the incorrect details please contact us immediately.
  • Vape products may contain nicotine which is addictive and should only be used by persons aged 18 and older. They are not medical devices and make no claim to aid anyone in the cessation of smoking real tobacco. They are not recommended for persons who are allergic/sensitive to nicotine including pregnant and those with heart conditions. Keep out of reach of children.
  • All orders received before 12pm Monday to Friday are posted via Royal Mail delivery service unless out of stock or during  busy / promotional periods when orders will be sent ASAP.
  • All prices shown include VAT.
  • If you are not happy with products or have concerns please get in touch were we will do our best at all times to resolve the issue.
  • As a fall back you can contact Sage Pay or Paypal as appropriate if you believe we have not acted fairly or properly.
  • Ecigs-Direct is committed to protecting your privacy and will not share any personal data.
  • We supply the UK and EU.
  • In order for us to comply with the GDPR we need your consent to hold your personal details, such as name, address & contact information. By placing an order with eCigs-Direct you are giving your consent to us holding these details.
  • If you have any queries please email us to

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