Delivery Information

All orders taken before 12pm Monday to Friday will be sent the same day*.
All orders are sent via Royal Mail 24 or 48 delivery service.
FREE delivery is only on orders over £14.99, under this value is subject to a £1.99 postage charge for Royal Mail 48 or £2.99 for Royal Mail 24.
All orders under £22.99 will be sent via Royal Mail 48 or for 0.99p we can offer Royal Mail 24.
All order over £22.99 will be sent via Royal Mail 24.
Guaranteed Next Day delivery by 1pm is available Monday to Thursday before 12pm, ordering on a Friday or after 12pm on a Thursday will not guarantee a Saturday delivery.
All orders over £250 will be sent via UKmail couriers on a next working day delivery where the consignment tracking number will be emailed to the customer.
All orders to the EU are sent via Royal Mail International Track and Signed where tracking information will be emailed to the customer. Prices start from 7 GBP and will be shown on checkout, please allow up to 10 working days for delivery. Please expect delays now that the UK has left the EU due to customs and eCigs-Direct are not responsible for any customs charges. The maximum order value including postage we will send to the EU is £120 due to new regulations and you will not be charged VAT, this will need to be paid on import.
Orders are not dispatched Bank Holidays, Saturdays or Sundays and will be posted the following working day.

Please allow up to 10 working days for delivery to allow Royal Mail to deliver the parcel through their networks before contacting us.
Please email us at nick@ecigs-direct.com if you have any queries or concerns where we will do our up-most to help.