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Terms & Conditions

Terms & Conditions

  • You must be over 18 years old to buy from this website.
  • Age checks are required at the checkout for new customers. If verification cannot be made automatically we will request a copy of an official ID to manually verify your age, this only needs to be completed once. All IDs' will be removed after verification from our system. Failure to complete age verification within 48 hours will mean you order will be cancelled and a full refunded made. eCigs-Direct is not responsible for any delays this made cause. 
  • Any coupons are 1 per customer / household, unless stated otherwise.
  • Ecigs-Direct.com aim to supply your product the working day after receipt of payment.
  • That is not always possible but we currently have that ability on 98% of all orders placed in the last 2 months.
  • Once products are purchased they should only be used in accordance with the manufacturer's instructions and guidelines.
  • It is the responsibility of the customer to enter the correct delivery details at the time of ordering. If details are entered incorrectly and delivered to the wrong address, we are under no obligation to issue a refund or send replacement goods. If you notice you have entered the incorrect details please contact us immediately.
  • Vape products may contain nicotine which is addictive and should only be used by persons aged 18 and older. They are not medical devices and make no claim to aid anyone in the cessation of smoking real tobacco. They are not recommended for persons who are allergic/sensitive to nicotine including pregnant and those with heart conditions. Keep out of reach of children.
  • All orders received before 12pm Monday to Friday are posted via Royal Mail delivery service unless out of stock or during  busy / promotional periods when orders will be sent ASAP.
  • All prices shown including VAT unless you are based in the EU.
  • All orders will automatically qualify for points, more information including the terms and conditions can here found here.
  • EU customers will pay the VAT on import (at the country's rate) and any customs fees. The maximum value we will send to the EU is 120 GBP. eCigs-Direct is not responsible for these fees. We cannot send to the US or the Netherlands. 
  • If you are not happy with products or have concerns please get in touch were we will do our best at all times to resolve the issue.
  • As a fall back you can contact Paypal or Opayo as appropriate if you believe we have not acted fairly or properly.
  • Ecigs-Direct is committed to protecting your privacy and will not share any personal data.
  • We supply the UK and EU.
  • In order for us to comply with the GDPR we need your consent to hold your personal details, such as name, address & contact information. By placing an order with eCigs-Direct you are giving your consent to us holding these details.
  • If you have any queries please email us to nick@ecigs-direct.com


Returns

For information regarding returns please see our returns policy.


Age Verification


By using our website you accept these terms*

Where you have asked us to provide an age restricted product or service, you consent to allow us to share 

your information with, and collect information from, One Account Mobile Limited (1account) and third-party 

providers of identity data to 1account. This consent is necessary for 1account to verify that you meet the 

minimum age and identity verification requirements as determined by relevant UK age restriction legislation. 

You consent to allow 1account to retain relevant data for the purpose of future verification. 

All data processed by 1account is subject to appropriate security measures. Data retained by 1account is 

subject to periodic review to ensure it is not held for longer than necessary. You can find information about 

how 1account manage your personal data and view their privacy policy by visiting their website: 

1account.net